Agenda - 01-19-1999 - 8d - Laserfiche WebLink

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I. ORANGE COUNTY BOARD OF COMMISSIONERS ACTION AGENDA ITEM ABSTRACT Meeting Date: January 19, 1999 Action Agenda Item No. g~ SUBJECT: Computer Systems Support Outsourcing Agreement withTri-Met DEPARTMENT: Information Systems PUBLIC HEARING: (Y/1~ BUDGET AMENDMENT: (Y/1~ ATTACHMENT(S): IT Committee Comments Contract INFORMATION CONTACT: Dick Taylor, ext 2276 TELEPHONE NUMBERS: Hillsborough 732-8181 Chapel Hill 968-4501 Durham 688-7331 Mebane . 336-227-2031 PURPOSE: To consider approval of a computer support services agreement with Tri-Met through the end of the 1998-99 fiscal yeaz. BACKGROUND: During the 1998-99 budget deliberations, the Board of Commissioners decided not to create a new permanent position in the Information Systems Department, but included funds in the operating budget so that needed support could be obtained through outsourcing. This contract with a technical support firm, Tri-Met, would provide PC and printer helpdesk and installation support as needed through June 1999 to assist with implementation of the Information Technology Plan. The contract would be at a rate of $75 per hour, with a maximum of 200 hours and a cost not to exceed $15,000. Sufficient funds are available in the IS operating budget to cover the cost of the contract. County staff have worked with this company in the past. The firm is located in the Research Triangle Park, and the County has had good experience with them. They have recently assisted with installation of the most recent acquisition of PC replacements approved by the Board of Commissioners in the County IT Plan for 1998-99. This technical service support proposal has been circulated to the members of the County's Information Technology Committee. Four of six committee members provided comments, all in support of the proposed agreement. RECOMMENDATION(S): The Manager recommends that the Board approve the agreement and authorize the Chair to sign it.