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3 <br />Computer Systems Support Services Agreement <br />between <br />Tri -Met <br />and <br />Orange County <br />This agreement made the 1 st day of November, 1998 between Orange County for its <br />Information Systems Department (hereinafter referred to as "OCIS ") and TRI -MET for <br />computer systems support services as specified herein. <br />TRI -MET Responsibilities: <br />1. TRI -MET will provide personal computer installation support, troubleshooting and <br />repair at Orange County user office locations. <br />2. TRI -MET will coordinate installation, troubleshooting and repairs with OCIS staff. <br />3. TRI -MET will at all times exercise the highest standard of workmanship in installing <br />and effecting repairs to County equipment. <br />4. TRI -MET will submit a monthly bill for services. The invoice for services will specify <br />the number of aggregate hours spent on Orange County installation, troubleshooting and <br />repairs. <br />OCIS Responsibilities: <br />1. OCIS will identify computer system support needs and will either verbally, or in <br />writing, provide relevant information to TRI -MET. <br />2. OCIS will, within ten days of receipt of invoice in the form prescribed by OCIS, effect <br />payment for services by TRI -MET. <br />Term: <br />The term of this agreement shall be retroactively from November 1, 1998 through June <br />30, 1999. <br />Compensation: <br />Compensation to TRI -MET will be $75 per hour, not to exceed $15,000 through June, <br />1999. <br />