Agenda - 02-02-1999 - 8d - Laserfiche WebLink

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ORANGE COUNTY BOARD OF COMMISSIONERS ACTION AGENDA ITEM ABSTRACT Meeting Date: February 2, 1999 SUBJECT: Computer Systems Support Outsourcing Agreement withTri-Met DEPARTMENT: Information Systems ATTACHMENT(S): IT Committee Recommendations Contract Action Agenda Item No. g - d PUBLIC HEARING: (Y/N) BUDGET AMENDMENT: (Y/N) INFORMATION CONTACT: Dick Taylor, ext 2276 TELEPHONE NUMBERS: Hillsborough 732 -8181 Chapel Hill 968 -4501 Durham 688 -7331 Mebane 336- 227 -2031 PURPOSE: To consider approval of a computer support services agreement with Tri-Met through the end of the 1998 -99 fiscal year. BACKGROUND: During the 1998 -99 budget deliberations, the Board of Commissioners decided not to create a new permanent position in the Information Systems Department, but included funds in the operating budget so that needed support could be obtained through outsourcing. This contract with a technical support firm, Tri-Met, would provide PC and printer helpdesk and installation support as needed through June 1999 to assist with implementation of the Information Technology Plan. The contract would be at a rate of $75 per hour, with a maximum of 200 hours and a cost not to exceed $15,000. Sufficient funds are available in the IS operating budget to cover the cost of the contract. County staff have worked with this company in the past. The firm is located in the Research Triangle Park, and the County has had good experience with them. They have recently assisted with installation of the most recent acquisition of PC replacements approved by the Board of Commissioners in the County IT Plan for 1998 -99. The Board postponed consideration of this item at its January 19, 1999 meeting pending discussion of the proposed agreement by the Information Technology Committee. The IT Committee met on January 26, 1999, endorsed the agreement, and suggested consideration of competitive bidding for future support contracts where feasible. The Committee's recommendation as prepared by the Chairman, and comments from individual committee members, are included with this abstract. RECOMMENDATION(S): The Manager recommends that the Board approve the agreement and authorize the Chair to sign it.