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3 -/,�p -77 <br />Mainframe Analyst/Programmer Services Agreement <br />between <br />Sparks Software Inc. <br />and <br />Orange County <br />This agreement made the I" day of March, 1999 between Orange County for its <br />Information Systems Department (hereinafter referred to as " OCIS ") and Sparks <br />Software Inc. (hereinafter referred to as " SSI ") for mainframe analyst/programmer <br />support services as specified herein. <br />SSI Responsibilities: <br />1. SSI will provide mainframe programmer /analyst services to Orange County. <br />2. SSI will coordinate activities with OCIS staff. SSI will provide support to current <br />OCIS staff, departmental users and OCIS contractors under the direction of the OCIS <br />Director. <br />3. SSI will at all times exercise the highest standard of workmanship in providing <br />mainframe programmer /analyst services to Orange County. <br />4. SSI will submit a monthly bill for services. The invoice for services will specify the <br />number of aggregate hours spent on Orange County mainframe programmer /analyst <br />services. <br />OCIS Responsibilities: <br />1. OCIS will identify mainframe programmer /analyst services and will either verbally, <br />or in writing, provide relevant information to SSI. <br />2. OCIS will request services only during regular working hours for County offices, <br />from 8 am to 5 pm, Monday through Friday, excepting holidays. <br />3. OCIS will, within ten days of receipt of invoice from SSI, effect payment for services <br />by SSI. <br />Term: <br />The term of this agreement shall be from March 1, 1999 through September 30, 1999. <br />