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7 <br /> A Year in Review <br /> A Presentation to the Board of Orange County Commissioners Highlighting the <br /> Accomplishments and Immediate Challenges Facing Orange County Emergency Services <br /> Reflecting on Achievements <br /> A Dedicated Staff <br /> —Taking on New Responsibilities <br /> —Developing New Leadership Skills <br /> —Planning for Future Community Needs <br /> —Creating Succession Planning <br /> —Addressing Partner Needs <br /> Facility Upgrades <br /> —New 911 Communications Center <br /> —Enhanced Emergency Operations Center <br /> —Updated Department Headquarters <br /> —Efland Rescue Station/EMS Station 4 <br /> —County Warehouse <br /> Operational Improvements <br /> —IRV to Traditional EMS Delivery System <br /> —Countywide EMS Training Program <br /> —800 MHz System Cutovers <br /> —Safety Monitoring of Radio Traffic <br /> —Customer-Focused Planning <br /> Project Successes <br /> —VIPER Radio System <br /> —Address Mapping Updates <br /> —Special Operations Teams <br /> —CAMETS <br /> —Community EMS Station Location Plan <br /> A Changing Community <br /> - Increases in overall population <br /> - Growth in traditionally rural areas <br /> - Increases in chronic disease <br /> - Population is aging <br /> Increasing Demand <br /> Total incidents requiring 9-1-1 dispatch in Orange County: <br /> - 2000 — 143,948 <br /> - 2004 — 160,014 <br /> - 2008 — 165,400 <br /> - Percentage growth from 2000-2008 — 76% <br /> - Percentage growth from 2008-2009 —26% <br />