Agenda - 04-26-1999 - 1 - Laserfiche WebLink

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• Aging - Orange Public Transportation (OPT) Receptionist Request: Establish a new permanent full time receptionist (Office Assistant I) position that is 90 percent grant funded. Purpose: To handle the increasing number of transportation related telephone calls, including documenting and directing calls to appropriate staff, scheduling appointments, receiving payments, and verifying trip reservations and to free other staff to complete their responsibilities. Job Functions: ❑ Receiving and recording public and demand response (elderly /disabled clients needing door to door service) transportation requests and relaying these to the Dispatcher or Scheduler. ❑ Documenting and directing all transportation calls to appropriate staff. Scheduling appointments for the part time work first transportation specialist. Verifying transportation trip reservations with citizens. ❑ Relieve other staff members in responding to transportation inquiries and relaying information (Facilities Manager, OPT Scheduler, and Dispatcher) so that they can attend to their job responsibilities. Needs Addressed: ❑ The number of transportation related telephone calls has been steadily increasing and will continue to do so due to several factors including the work first transportation assistance mandate, expansion of the Elderly and Disabled Assistance program's demand response medical appointment service to include weekly essential service trips and the like. The chart below shows the current and projected OPT passenger trip growth. 1996 -97 1997 -98 1998 -99 Projected 19994 Estimated 2000 -01 Estimated 103,648 105,389 108,500 112,812 117,369 ❑ The Hillsborough Senior Center Facility Manager, OPT Scheduler, Dispatcher and other staff currently are answering transportation related telephone calls, making it difficult to attend to essential job duties, including outreach activities by the Facility Manager to support senior activities with the Friends of the Central Orange Senior Center. ❑ The grant - funded Hillsborough Facility Manager position is required to spend 3/4 of time coordinating events at the Hillsborough Senior Center, but, because of the need to answer transportation telephone calls, that position does not meet this requirement. A monitoring committee for this grant has stated that if this 3/4 -time requirement is not met, grant funding for the Facility Manager position and $13,000 for the Hillsborough facility may be withdrawn.