Agenda - 04-26-1999 - 1 - Laserfiche WebLink

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34 Health — Existing Office Assistant I Request: Increase the hours for an existing permanent part time (30 hours) position to permanent full time (40 hours). Purpose: To provide reception and related office support during peak clinic hours on Wednesdays at the Health Department clinics in the Southern Human Services Center. Job Functions: For 30 hours per week, the position presently provides office support in the Dental Clinic in Carrboro. Two of the additional hours will be used to do reminder calls for patients scheduled for dental health clinics in Carrboro. Eight of the additional hours will be used one day each week in Southern Human Services Center as follows: ❑ Serves as receptionist, for the Health Department Clinics, assisting patients using clinic services. ❑ Files and retrieves medical records. Enters patient data into automated medical records. Reason for Request: . Demands on Southern Human Services Center clinic staff have increased due to greater demand for services, particularly at the Wednesday clinics for sexually transmitted diseases, family planning and HIV testing, and due to Hepatitis B initiative. Because of the need for direct assistance to clinic patients, additional services such as data entry, filing of medical records and posting of laboratory results may be backlogged. Beyond this, the increased volume of HIV testing and the Hepatitis B initiative have increased data entry demands. Outcomes: ❑ Allow nurses to spend more time with patients and less time providing office support. ❑ Process patients in more quickly, thus improving clinic flow and reducing waiting times. ❑ Increases the timeliness of Medicaid revenue acquisition by enabling Medicaid claims to be completed in a more timely way. ❑ Improves medical record set -up, retrieval and filing which allows patients to be served in a more timely fashion. Workload Indicators FY 1994 -95 FY 1995 -96 FY 1996 -97 FY 1997 -98 Encounters 1 22,338 25,927 1 26,373 27,388