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28 EMS — Telecommunicators <br />❑ Law enforcement personnel in Chapel Hill, Carrboro, Hillsborough, and the Sheriff's <br />Department have increased by a total of over 35 positions since 1993. 0 <br />Beyond the workload increase, high turnover among Telecommunicators and the need for <br />recruitment and training of new staff continue to impact coverage. <br />Outcomes: <br />With continuation of the two Telecommunicator positions, EMS will be able to maintain the <br />outcomes listed below: <br />EMS Goal <br />Outcome <br />Measure <br />Calls Properly <br />Maintain accuracy of dispatches <br />Error rate less than 2% <br />Dispatched <br />Calls Answered Rapidly <br />Prompt answer of 911 calls <br />93% of calls within 15 seconds <br />Calls Dispatched <br />Rapid dispatch <br />92% of emergency calls <br />Rapidly <br />dispatched within 2 minutes <br />Protect the safety of <br />Officer calls are monitored in <br />Dispatcher away from call one <br />Officers <br />emergency situations <br />minute or less in 95% of <br />incidents <br />Number of times officers are told to <br />37% of calls <br />stand by while taking 911 calls <br />Protect the safety of <br />Amount of time per emergency citizen <br />80% of emergency calls <br />citizens <br />call that calls are not monitored after <br />monitored after initial contact <br />initial contact and before law <br />with a response rate of 5 <br />enforcement arrives <br />minutes or less <br />Financial Impact: (for both positions) <br />Annual Position Cost <br />(Salary/Benefits) <br />Offsetting <br />Budget/Revenue <br />Net Annual Position Cost <br />$68,694 <br />$0 <br />$68,694 <br />When the two time limited positions were established, they were set up as recruitment <br />positions and funded from lapsed salaries. The department's budget was not increased to <br />accommodate the cost of the new positions. The amount shown above is the amount that the <br />budget would be increased now to fund the positions as permanent budgeted positions. <br />Under the current arrangement there are funds budgeted for 23 telecommunicator positions <br />and funds expended for up to 25 telecommunicator positions (expenditures are lower when <br />there are vacancies). Under the proposed arrangement, there would be funds budgeted for 25 <br />telecommunicator positions and would still be funds expended for 25 telecommunicator <br />positions, to the extent all positions are filled. <br />Relation to Board Goal(s): <br />Not related to a specific Board goal. I: \peg99\report\emte1rep.doc <br />• <br />