NS Contract - Infinity Health Services for IN Home Aide to Eligible Adults

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0 ATTAC)EIMENT N OUTCOMES AND REPORTING Orange County Department of Social Services Contract #68-2003 Infinity Health Services By signing and submitting this document, the Contractor certifies that it agrees to the following: 1. The Contractor agrees to participate in program, fiscal and administrative monitoring and/or audits, making records and staff time available to Federal, State and County staff. 2. The Contractor agrees to take necessary steps for corrective action, as negotiated within a corrective action plan, for any items found to be out of compliance with Federal, State, and County laws, regulations, standards and/or terms of the Contract. 3. The Contractor agrees that continuation of and/or renewal of this Contract is contingent on meeting the following requirements. The Contractor agrees to: A. Provide employees to perform in-home services for the County's clients, at the level, amount and frequency specified by the social worker in the In-Home Aide Service Plan. B. Provide verification, upon request, that the selected employee has been properly licensed and trained and is qualified to perform assigned tasks. C. Assign employees to clients according to the clients' needs and the employees' abilities and experience. D. In a timely manner, provide the County with information on significant changes in the clients' conditions or situations. E. Assure that the client is treated with dignity and respect, assist in protecting the client's assets and possessions, and assure confidentiality of client's circumstances. F. Allow aides to provide transportation, within reason, for both medical and personal reasons. G. Provide care at Level II as appropriate to the needs of the client. H. Maintain all financial and program records for a period of three years from the date of final payment under this agreement for inspection by the County, the Area Agency on Aging and the Comptroller General of the United States, or any of their duly authorized representatives. If any claim, litigation, negotiation, audit or other action involving the Contractor's records has been started before the expiration of the three-year period, the records must be retained until completion of the action and resolution of all issues that arise from it. I. Protective Service In-Home Aide requests aze to be staffed within 24 hours and the hours to be worked aze to be strictly adhered to. Referral acceptance by the Contractor is conditional on worker availability. The Contractor will notify the County within two hours if the request cannot be honored. J. High Risk In-Home Aide Service requests are to be staffed within five days. All other requests are to be filled within ten working days of the request. K. Changes in the service hours are to be made by the County. Requests for changes may be made by the Contractor, but aze not finalized until notification is given by the County. Outcomes (06/04) Page 1 of 2