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g <br />Warranty <br />All products are covered for one year, parts and labor, from date of hand over. An extended maintenance <br />program is available. This includes parts and labor on all products for the second year a8er date of hand over. <br />Service Rates <br />Out of warranty call out is charged at $75.00 per hour and $95.00 per hour out of hours (regular business <br />hours are 8.00 am to 5.00 pm, Monday to Friday). Response time is same day if service call is requested <br />before 10.00 am or if the system is down due to failure. <br />Service Contract <br />A maintenance program is available for second year maintenance. Preventative maintenance for the CCTV <br />system includes bi-annually cleaning of housings, camera/lens performance check and monitor set-up review. <br />Full maintenance includes the above but also covers cost of equipment repair if applicable. <br />Terms of Payment <br />Unless otherwise arranged, payment is due upon completion. Interest will be charged at a rate of 1.5% per <br />month on accounts 30 days past due. <br />We trust that in submitting this budget proposal we have addressed all your requirements. Should you need <br />further clarification or additional information; please do not hesitate to contact us. <br />Sincerely, <br />Alan Jelley <br />ProNet Systems, Inc. <br />4 <br />