S Aging - Respite Care Providers A Helping Hand

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5. To maintain services once staffed over the service period stipulated by the Department. • 6. To provide consistent staff assignment over the service period stipulated by the Department. 7. To provide services in two-hour minimum periods of service time, as specified in the service authorization. 8. To provide weekly timesheets, signed by the client or responsible party, the aide, and the agency supervisor, which show the allocated weekly hours and the actual billable hours, time frame of service provided, and type of services provided. 9. To provide monthly billing reports for each client. If timesheets are not provided, if tasks are not recorded, if timesheets do not include required signatures, or if plans of care are not noted and explained, the corresponding bills will not be paid. 10. To provide upon request a written analysis of services provided since the beginning of the fiscal year, including total hours of service for each clients, dates of services provided to each client, and.explanations for any discrepancies between services requested and provided. 11. To make every effort to promptly communicate by phone to the Department's Eldercare In Home Care Coordinator any staff changes, interruptions in services, or problems with clients' services. 12. To maintain appropriate client and personnel files at the Vendor's licensed office, and to ensure that such records that fully disclose the extent of the service provided to recipients are kept for three years from the first service date for each client and are available for inspection. • 13. To make every effort to help clients understand the relationship between the Vendor and the Department in providing in-home services to them. 14. To inform clients at least the afternoon before services are expected if there is to be any change in the time or duration of their services. 15. To under no circumstances ask clients referred to you by the Department about their economic status, or in any way attempt to recruit new clients from the Department's client pool. 16. To keep confidential any information about a client, which is shared by the Department or the client. Such information shall be shared only among other Department and Vendor staffwho need to know in order to coordinate, manage, or deliver services to the client. 17. To provide to each client or responsible party a copy of their plan of care, a copy of their rights, and any other documentation as necessary to ensure they are informed about what duties they should expect the volunteer/staff assigned to them to perform. 18. To consult with Department staff prior to making referrals for other services or making changes in any services provided to clients receiving service through this agreement. 19. To be available to meet with the Department staff at their request to discuss service provision. • The Vendor agrees to indemnify and save harmless Orange County and the Department, their agents and employees from and against any and all loss, cost, damages, expense and liability caused by the failure of 2