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ATTACHMENT 5 11
<br />EMS - Ezisting Time Limited Telecommunicators
<br />workload Trends:
<br />As noted in the 1999-00 Position Report for the Board of Commissioners, Telecommunicator
<br />transactions (emergency and non-emergency calls, Division of Criminal Information
<br />inquiries/entries as to criminal record, driving record and the like, radio transactions/
<br />monitoring for law enforcement, fire and EMS) have about doubled over the past five years.
<br />TelecommunicstorWork1oad has Iucressed
<br />From 1993 to 1998
<br />7,000,000
<br />6,000,000
<br />5,000,000
<br />4,000,000
<br />3,000,000
<br />2,000,000
<br />1,000,000
<br />1993 1994 1995 1996 1997 1998
<br />The Board requested additional information as to the break out of the emergency and non-
<br />emergency calls, the past years' .increase in these and future trend. This information is
<br />outlined below for each of the six types of transactions that make up the workload shown in
<br />the above chart.
<br />Transaction 1993 1998 1999
<br />Estimated 2000
<br />Projected Average Annual
<br />Increase (8 yrs)
<br />Emergency
<br />Calls 95,326 111,412 114,629 117,846 3.0%
<br />Non-Emerg.
<br />Calls 204,768 217,190 219,674 222,158 1.1
<br />DCI* 511,800 1,173,399 1,305,719 1,438,039 22.6%
<br />Radio Traffic 1,845,915 4,065,059 4,508,888 4,952,717 21.0%
<br />Dispatched
<br />9-1-1 Calls 105,163 118,741 121,457 124,173 2.3%
<br />Outgoing
<br />Calls** 66,121 72,000 73,176 74,352 1.6%
<br />Total 2,829,093 5,757,801 6,343,543 6,929,285 18.1%
<br />Department of Criminal Information checks for license, registration, wanted, missing,
<br />stolen and the like.
<br />**Notifications to Fire Departments, utilities, Animal Control, Social Services and others.
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