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Enclosure 4, Attachment 1 <br />Employee Development/Training <br />A. The non-departmental Employee Development/Training account funds in <br />house training for County employees. In conjunction with the operating <br />departments, the Personnel Department plans and coordinates training <br />programs using these funds. The training and development opportunities are <br />designed to support County goals and initiatives and to meet the general <br />needs of all employees. Attachment 2 includes examples of the County <br />employee training calendars for September — December 1998 and January — <br />April 1999. Examples of such training include: <br />Computer training - A primary goal has been to improve employee <br />productivity and efficiency by increasing employee knowledge and skill in <br />computer use. - Some examples of computer training offered to employees <br />are Windows 95/98, Word 97, Excel and Access. The Employee <br />Development account includes $15,000 for employee computer training. <br />2. Supervisory training — Another major focus of ft training has been <br />supervisory training. This includes skill training in employee <br />communication, coaching, problem solving and discipline for all new <br />supervisors. For other supervisors, it has included such training as <br />working with problem employees dealing with absenteeism, using the <br />work planning and performance review program and the like. The <br />Department Head Retreat and extended department head meetings also <br />are funded through the employee development account. <br />3. Customer Service Training — In support of providing high quality customer <br />service to citizens, the County has provided ongoing customer service <br />training through the employee development funds. These programs are <br />designed to develop employee skills in serving citizens with care and <br />respect. <br />4. Workplace Violence Prevention - Orange County is concerned with the <br />security and safety of its employees and citizens. Staff safety training is <br />mandatory for all employees and is designed to help employees learn <br />skills and develop techniques to be safer in the workplace. <br />5. Cultural Diversity Training - Orange County's Human Relations <br />Commission has identified as one of its goals to assess and develop <br />recommendations to meet the needs of the County's Hispanic/Latino <br />population. County training opportunities will support this goal by offering <br />employees cultural diversity training and continuing to offer Spanish <br />language instruction for employees. <br />_�_3 <br />