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S-20 * EHS -- Proposal (Provide a brief description of the service change) <br /> Suspend Hiring for the Office Assistant position for the 09-10 year <br /> S-20 * EHS -- Fiscal Impact (This number should correspond to the amount <br /> included on the department's budget request excel spreadsheet) <br /> $37,723 Office Assistant salary and benefits <br /> S-20 * EHS -- Description — Describe, in detail, the service delivery impact of the <br /> proposed reduction/change. <br /> This suspension in hiring is proposed only until demand is restored and revenues are <br /> restored to 08-09 levels. <br /> Not having a filled Office Assistant position means that there is only one "front desk" <br /> person available to respond to both calls and walk"-in clients. <br /> ® Current administrative staff would not be able to respond to phone calls and walk-in <br /> clients in a timely manner, particularly during the busiest hours of business. This <br /> would lead to client dissatisfaction as phone calls would go unanswered at times. <br /> Waiting times at the front desk may exceed 30 minutes as other clients are being <br /> served. Wait times would increase as permit activity is restored to higher levels. <br /> ® Administrative staff would be unable to provide service during the lunch hour. The <br /> office would need to close during the lunch hour. An alternative to closing the office <br /> would require higher salaried field staff to return from the field and cover office <br /> duties for the one hour period. <br /> ^ • 4 - / a <br /> S-21 * EHS -- Proposal (Provide a brief description of the service change) <br /> Suspend Hiring for One EH Specialist Position for the 09-10 Year <br /> S-21 * EHS -- Fiscal Impact (This number should correspond to the amount included <br /> on the department's budget request excel spreadsheet) <br /> $52,624 EH Specialist position salary and benefits <br /> S-21 * EHS -- Description — Describe, in detail, the service delivery impact of the <br /> proposed reduction/change. <br /> This suspension in hiring is proposed only until demand is restored and revenues are <br /> restored to 08-09 levels. <br /> EH Specialist Position <br /> ® Currently with a full staff in the well/onsite program and with a reduced demand the <br /> backlog for services is 1.5 to 2.5 weeks from application submittal to delivery of the <br /> permit. The standard for an acceptable backlog is generally considered to be two <br /> weeks or less. A vacancy in the program would lengthen the backlog to 2.5 to 4.5 <br /> weeks. This backlog would be further lengthened by 20% if field staff were <br /> expected to fill office duties due to the vacancy of the office assistant. <br /> -the ranges above reflect the current rate of permit application receipts , <br /> • Response to contractor requests for inspections would potentially be delayed <br /> beyond the "same-day as requested" standard. Contractors would be required to <br /> leave equipment and employees idle for up to 24 hours if"same-day" service could <br /> 45 <br />