Agenda - 06-30-1999 - 9f - Laserfiche WebLink

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7 C. DIRECT TELEPHONE ACCESS 1. Direct Line A direct telephone number will be established that will receive questions, comments, suggestions, requests and complaints from citizens. This number should be located in the office of the Clerk to the Board, and should be answered at all times during regular business hours. The Clerk will develop and implement a procedure for these calls that will include such things as a reasonable but specific response time, a method for keeping Commissioners apprised of the nature of citizens' concerns, how the number will be advertised, and who should answer the telephone. The Clerk should take into account such factors as knowledge of county government, pleasant telephone manner, and whether the person can be helpful when talking with callers who have limited English proficiency. 2. Automated Alternatives The County's automated telephone system should be augmented to include an option that provides direct access to the office for the Clerk to the Board. Further development of County telephone resources should include simplifying public access to post- s PM voice mail for County employees. D. INTERNET SITE 1. Accessibility to County Commissioners Provision of a-mail addresses for Commissioners, and a listing of phone numbers and mailing addresses on the County Web site, combine to make them readily accessible to citizens and others. In addition to photographs, other information about members of the Board, such as brief biographical data, could also be added. 2. Improved Provision of Information Any improvements to the Web site should ensure that at least the following elements are accomplished: a. Current information is provided in a timely manner. There should be a dependable schedule for the appearance on the site of key information (e.g. the monthly calendar of events) and for updating that information (e.g. changes in meeting times and dates).