Orange County NC Website
4 <br />3. To have an adequate number of aides hired and available to work in Orange County on the date <br />this agreement is signed. <br />4. To staff each referred case within ten working days of the authorization date specified on the <br />service authorization form provided for each client by the Department. <br />5. To staff Adult Protective Services cases within five working days of authorization. <br />6. To maintain services once staffed over the service period stipulated by the Department. <br />7. To provide consistent aide assignment over the service period stipulated by the Department. <br />8. To provide services in two-hour minimum periods of service time, as specified in the service <br />authorization. <br />9. To provide weeldy timesheets, signed by the client or responsible party, the aide, and the aide <br />supervisor, which show the allocated weekly hours and the actual billable hours, time frame of <br />service provided, and type of services provided. <br />10. To provide weekly billing reports for each client, explaining variances in schedules and variances <br />in the plan of care. If timesheets are not provided, if tasks are not recorded, if timesheets do not <br />include required signatures, or if variances in schedules and/or plans of care are not noted and <br />explained, the corresponding bills will not be paid. <br />11. To provide upon request a written analysis of services provided since the beginning of the fiscal' <br />year, including total hours of service for each client, dates of services provided to each client, and <br />explanations for any discrepancies between services requested and provided. <br />12. To make every effort to promptly communicate by phone to the Department's Eldercare <br />Supervisor any aide changes, interruptions in aide services, or problems with clients' <br />services. <br />13. To maintain appropriate client and personnel files at the Vendor's licensed office, and to ensure <br />that such records that fully disclose the extent of the service provided to recipients are kept for <br />two years from the first service date for each client and are available for inspection. <br />14. To make every effort to help clients understand the relationship between the Vendor and the <br />Department in providing in -home aide services to them. <br />15. To inform clients at least the afternoon before services are expected if there is to be any change <br />in the time or duration of their services. <br />16. To under no circumstances ask clients referred to you by the Department about their <br />economic status, or in any way attempt to recruit new clients from the Department's client pool. <br />17. To keep confidential any information about a client which is shared by the Deparrtment or the <br />client. Such information shall be shared only among other Department and Vendor staff who need <br />to know in order to coordinate, manage, or deliver services to the client. <br />