Agenda - 02-17-2009 - 6d - Laserfiche WebLink

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Orange County Information Technologies Strategic Plan 6 GOALS AND OBJECTIVES Orange County Information Technologies (OCIT)'s Mission Statement: To serve Orange County citizens by creating, configuring and maintaining reliable and cost-effective technical solutions for the provision of public service and the protection of County information. Public benefits Public benefit is ultimately our only goal. OCIT must be able to justify all IT efforts and expenditures in terms of advancing public benefit. This element of the strategic plan must serve as the core of the plan, upon which all other efforts are based. Customer service While our immediate customers are the Orange County government departments' staffs, the citizens of Orange County are our ultimate customers. By providing direct and efficient service to the various County departments, we serve the public's interest. In addition to quick and thorough response to departmental staff needs, we want to ensure that customers receive timely feedback on our progress and have a firm idea of what they can expect from IT. Cost containment A critical element in ensuring public benefits is our containment of cost and leveraging benefits of technologies. This includes the following points: • All major applications should be chosen through a formal, yet scaleable selection process. This process includes formal proposals and thoroughly vetted requirements analysis of proposed technologies. • OCIT must adhere to prevailing technology architecture standards from which efficiencies of scale for support and maintenance can be realized. • OCIT must reduce opportunities for malicious intrusion (viruses, worms, spyware, hackers) to adversely affect operations and threaten the integrity Page 5 of 25 2/9/2009