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Orange County Information Technologies Strategic Plan 25 <br /> vii. training costs for IT support <br /> viii. supplies <br /> ix. data storage and management costs <br /> x. conversion costs <br /> xi. downtime costs <br /> xii. security costs <br /> xiii. data retention and backup costs <br /> xiv. network costs <br /> xv. costs of generating and analyzing reports <br /> We also work more closely with departments requesting <br /> funding to ensure they can clearly articulate benefits for <br /> technologies. These benefits should be verifiable costs and <br /> should be validated after the technology is in production. <br /> These benefits can include: <br /> i. Personnel savings — how many fewer human <br /> resources can be dedicated to the same tasks <br /> ii. New service offerings —what kind of new public <br /> services are available with technology? <br /> iii. Cost avoidance — what inevitable costs will be borne <br /> by not implementing technologies? <br /> iv. Public transparency — what kind of public access to <br /> public records is promoted with technology? <br /> v. Customer service volume — how many more citizens <br /> can be served? <br /> vi. Customer service responsiveness - how much <br /> quicker can we respond to citizen needs? <br /> vii. Customer service breadth — how can we provide <br /> new ways to provide customers service? <br /> viii. Statutory compliance —what legal parameters can <br /> now be satisfied with the use of the technology? <br /> ix. Information synergies — what public benefits can be <br /> gained through information sharing across <br /> departments? <br /> Page 24 of 25 2/9/2009 <br />