Agenda - 02-17-2009 - 6d - Laserfiche WebLink

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Orange County Information Technologies Strategic Plan 14 Business Analysis methodologies should be formally established for major system implementations and large- scale enhancement requests. Business consultation skills should be developed within the applications team so that departments' business practices can be properly aligned with available and potential technology solutions. Formal partnerships should be developed between IT, purchasing and legal departments, to ensure vendor performance is measurable and contractually enforceable. CUSTOMER/CONSTITUENT SERVICES Website Redevelopment There is a strong need to redevelop the site to address the issues outlined in the section entitled, County Website. Orange County IT is leading the effort to perform a comprehensive redevelopment of the site. This effort must include creating a new site which is more efficient for the public to find services, more efficient for departments to manage their information, and should include instituting mechanisms, such as Content Management Systems, to ensure.ongoing information growth is managed gracefully. E-Government Initiatives Along with the overall redevelopment of the Orange County website, new public services should be made available on-line. There is a notable demographic trend of Orange County as a computer-literate and computer accessible community. Additionally there is a unique geographic separation between the County seat and major population centers. This has meant a historical frustration for the majority of Orange County citizens in conducting County business. Web technologies present an opportunity to address this long unmet need of the citizenry. Web-based services enable the public to transact with Orange County government at their convenience. It allows citizens to choose when and where they conduct business with Orange County. At the same time, it reduces staff time Page 13 of 25 2/9/2009