Orange County NC Website
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Orange County Information Technologies Strategic Plan 1 2 <br /> search mechanisms for helping the public locate information <br /> easily and find related services. <br /> The site has been updated to largely eliminate individual <br /> departmental webpage design, which had historically <br /> confounded attempt to portray Orange County as a holistic <br /> set of public services. As the web information has grown in <br /> volume and sophistication, Orange County Information <br /> Technologies has worked with departments to evolve the <br /> website to accommodate this growth, resulting in significant <br /> opportunities for advancing customer satisfaction. <br /> OCIT STRATEGIC REQUIREMENTS <br /> Operations Support <br /> In order to increase overall system reliability, OCIT <br /> should strengthen the operations area, in the following <br /> areas: <br /> • Continued improvements to detailed metrics of <br /> support activities, including tracking of uptime for <br /> critical services <br /> • Continuously improved resolution times to issues <br /> • Evolving controls on the use of desktop <br /> computers, so as to prevent security exploits. <br /> These controls include the demotion of user <br /> accounts from admin privileges, periodic audits <br /> of desktop-resident applications and global patch <br /> management. <br /> • Continued use of email filters for reduction of <br /> spam without eliminating legitimate public inquiry <br /> • Tracking the results of initiatives designed to <br /> prevent maintenance issues, to gauge their <br /> effectiveness. <br /> Application Development <br /> The IT organization should continue its evolution from in- <br /> house application development to managing the <br /> evaluation and implementation of third party solutions. <br /> Page 11 of 25 2/9/2009 <br />