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MC1T~?R~LI~ <br />3.2.2. Repair Verification preference and procedure. <br />3.2.3. Database and escalation procedure forms. <br />3.2.4. Submit changes in any information supplied in the Customer Support Plan to the Customer <br />Support Manager. <br />3.3. Provide the following information when initiating a service request: <br />3.3.1. Assigned System ID number. <br />3.3.2. Problem description and site location. <br />3.3.3. Other pertinent information requested by Motorola to open a Case. <br />3.4. Allow Servicers access to Equipment. <br />3.5. Supply Infrastructure or FRU, as applicable, in order for Motorola to Restore the System as set forth in <br />paragraph 2.5.2. <br />3.6. Maintain and store in an easily accessible location airy and all Software needed to Restore the System. <br />3.7. Maintain and store in an easily accessible location proper System backups. <br />3.8. For E911 systems, test the secondary/backup PSAP connection to be prepared in the event of a <br />catastrophic failure of a system. Train appropriate personnel on the procedures to perform the function of <br />switching to the backup PSAP. <br />3.9. Verify with the SSC that Restoration is complete or System is functional, if required by Repair <br />Verification preference provided by Customer in accordance with section 3.2. <br />3.10. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to <br />provide these services. <br />OnSite Infrastructure Response and Dispatch Service <br />Approved by Motorola Conbacts and Compliance 1/30/08 page 2 of 3 <br />