P-0395 - No Fault Well Repair Fund Policy 06-04-2002-9a

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B. WATER QUALITY PROBLEM 12 Process Steps Response Time Guidelines i. Environmental Health Division (OCHD) receives request from resident directl or throu h another a enc . N/A ii. OCHD contacts American Stone and advises them of 'the request and the nature of the request. No action is required by Contact made within 2 business American Stone at this oint. days of request. iii. OCHD staff collects water samples for analysis at the State Laboratory of Public Health. Depending on the samples results, additional sampling may be necessary to fully assess the First samples collected by OCHD problem. [NOTE: The timing of water sample results is not within 10 business days of under control of OCHD or Orange County. Results of most request. sam les are returned within 2-3 weeks . iv. Based on the water sample results, OCHD staff will: OCHD confirms or denies well a. Confirm a well failure exists; or failure claim within 5 business b. Deny the well failure claim; or days of receipt of the final sample c. Recommend further study of the well results. OCHD also notifies American Stone within the 5 OCDH notifies American Stone if a well failure exists. business day period once a well failure is confirmed. v. American Stone consultant visits site and determines whether the well failure is a "probable result" of the quarry activity and Consultant visits site within 10 re orts findin s to OCHD. business days of request. vi. If the consultant fords that the failure is a "probable result" of the o eration, no further action is necess b OCHD. N/A vii. For well failures that are not a probable result of the quarry operation, OCHD staff recommends: Strategy recommended and a. A remediation strategy - an authorized Orange County contractor is contacted within 10 representative contacts the appropriate contractor(s). (Go to business days of receipt of final step ix); or sample results or after results of b. Further study by a private consultant to determine the best further study are complete. remediation strate viii. Private consultant completes study and reports to OCHD (Go back to st vii.-a. Depends on consultant schedule ix. Remediation strategy is effected Depends on contractor schedule Appeals shall be made within 30 days of the issuance of a claim denial based on the fording that x. Appeals by the residents to the Board of Health no well failure exists or other finding unsatisfactory to the resident. Once made, appeals progress according to the Board of Health Polic on a eals.